gm_survey_answers
This table contains the submitted answers for surveys.
Structure
| Field | Type | Default | Comment |
|---|---|---|---|
| survey_id | int(10) | ||
| question_id | int(10) | 0 | |
| answer_id | int(10) | 0 |
survey_id
The ID of the survey from gm_survey table.
question_id
General questions:
35 Based on this customer service experience, how likely are you to recommend Blizz* products and services to a friend?
36 Was your problem solved?
Comparison to other customer services:
37 My overall experience wit BLizz* Customer Service was:
38 My wait time for Blizz* Customer Service was:
39 This Blizz* Representative's professionalism was:
40 This Blizz* Representative's communication skill were:
41 This Blizz* Representative's overall service was:
answer_id
question_id 35
” recommenedn Blizz* products to a friend”
0 = N/A
1 = Not a chance
10 = In a heartbeat
question_id 36
“Was your problem solved?”
0 = N/A
1 = Yes
2 = No
question_id 37 - 41
“Comparison to other customer services”
0 = N/A
1 = Much worse
2 = Somewhat worse
3 = About the same
4 = Better
5 = Much better